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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the first step you should take is to press the Help button, which is visible on each and every page. A pop-up window will show up. It offers elaborate information about all the operations that you can carry out on that particular page. Each popup opens on the very same page so that you can quickly return to your work.

Video Tutorials

We have an extensive array of tutorial videos explaining how to work with our hosting Control Panel. They're meant for those of you who would like to see how things are being done instead of just reading articles. In this way, anyone can quickly find their way around our Control Panel by merely watching our step-by-step tutorial video clips.

F.A.Q.

If you can't discover the solution you are looking for, have a look at our extensive Frequently Asked Questions section, which includes questions asked by real users and offers real solutions. We frequently update our FAQ section with new articles in order to encompass all the new additions and innovations associated with our system.

Ticketing System

If you still can't find the solution you need in the Frequently Asked Questions database either, you can get in touch with our fantastic team of tech support engineers available 24-7-365 and eager to help you with any issue. Each trouble ticket you submit will be answered within 60 minutes (the average response time is approximately 20 minutes), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 200708

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com